![]() ![]() ![]() If I attempt to print using the selection of 5" x 7" (which is the closest measurements of the preloaded paper sizes), it will print, even with the extra. If you print even after setting up a custom paper size, you will recieve the error "Paper Size Mismatch - The paper size detected by the printer sensor does not match the paper size selected in software." ![]() If the size you are looking to print is not on this list, like mine, IT DOES NOT WORK AT ALL. Since the envelope I am looking to print is most definitely NOT letter size, you would obviously hit "no" - after this option is selected, the 3830 will provide you with 30 preloaded options for paper size. When you take an envelope or piece of paper and load it into the paper tray at the back of the device, it will immediately ask if it is the last size paper you had loaded (for this example's sake, let's say it's letter size). The issue is being caused by the device itself. īy my estimation, the issue here has ABSOLUTLY NOTHING to do with the computer, with the software being used to print, etc. Yes, I have tried creating a custom paper size using the steps at this link. I am trying to print an envelope with the dimensions of 5.25" x 7.25", or an A7 envelope. The quick summary of the issue is that in trying to print an envelope using the 3830, you are unable to print custom sizes. I am going to try to explain this slightly more in depth with the hope that someone from HP can assist and help with a hail mary as I specifically purchased this device and just set it up today to print envelopes - and now I'm finding it impossible. Let me start by saying I have seen this issue on at least two other messages in these forums with no resolution whatsoever from HP. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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